Privacy Policy

Lubricants NZ Ltd t/a Vertex Lubricants respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website and services.  

1. Personal Information We Collect We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and shipping address.  
• Account Information: Username, password, and security questions.  
• Order History: Purchase history and preferences.
• Device Information: IP address, browser type, device type, and operating system.

Important: We do not store your credit card or debit card details. All payment information is securely processed by our third-party payment processor.

2. How We Use Your Personal Information We use your personal information for the following purposes:

• Processing Orders: Fulfill and ship your orders.
• Customer Support: Respond to your inquiries and resolve issues.
• Marketing and Promotions: Send you marketing communications, newsletters, and promotional offers (with your consent).
• Improving Our Services: Analyze customer behavior to enhance our website and services.
• Security and Fraud Prevention: Protect our systems and prevent fraudulent activities.

3. How We Share Your Personal Information We may share your personal information with:

• Third-Party Service Providers: To assist us with order fulfillment, shipping, payment processing, marketing, and other services.
• Law Enforcement Agencies: If required by law or to protect our rights.

4. Your Rights You have the right to:

• Access Your Information: Request access to the personal information we hold about you.
• Correct Your Information: Request correction of any inaccurate or incomplete information.
• Object to Processing: Object to the processing of your personal information for certain purposes.
• Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Erasure: Request the deletion of your personal information.  

5. Data Security We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no system is entirely secure.  

6. Cookies and Tracking Technologies We use cookies and similar tracking technologies to collect information about your browsing behavior on our website. You can manage your cookie preferences through your browser settings.  

7. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any significant changes.

8. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at accounts@vertexoil.co.nz

By using our website and services, you consent to the collection and use of your personal information as described in this Privacy Policy.